Frequently Asked Questions

1. Visit the ABest Express branch nearest you and drop by your package. Our friendly ABest Express staff would be happy to assist you!
2. Create an account and book your pick up at www.abestexpress.com

Use our Branch Locator to find an ABest branch near you. ABest Express has over 100 branches nationwide to serve your delivery and forwarding needs.

Pouch or EP	Documents that fit in ABest Express Receptacle
Parcel or EPK	Non-documents that fit in ABest Express Receptacle Small – 6.5 x 12 in. Medium – 9.5 x 14 in. Large – 11.5 x 17 in.
ABest Box	Non-documents that fit in ABest Express Receptacle 3 Kg – 12 x 10 x 5 5 Kg – 14 x 10.5 x 7
ABest Cargo	Any document or non-document shipment that doesn’t fit in the ABest Express receptacles and boxes.Packaging must be your own.

The capacity of our receptacles is for 2kg only.

Shipper must now provide his/her own box packaging and that shipment will now be considered an ABest Cargo and will be charged at our cargo rate.

To determine your shipping cost, you first need the following details:

• Actual weight of the shipment in kilograms.

• Dimensions of the shipment (Length, Width, and Height) in centimeters.

1. Compute the Volume Weight

We use the volume weight formula to determine the space your package occupies:
Formula: (Length × Width × Height) / 3,500

Sample Computation:

• Actual Weight: 4 kg

• Dimensions: 45 cm (L) x 13 cm (W) x 36 cm (H)

• Computation: 45 cm × 13 cm × 36 cm / 3,500 = 6 kg (Volume Weight)

2. Determine Chargeable Weight

We compare the actual weight and the volume weight. We always use the higher of the two, which is known as the chargeable weight.

• Actual Weight: 4 kg vs. Volume Weight: 6 kg

• Chargeable Weight: 6 kg

3. Shipping Fee Computation

Using the Air Cargo rates, let’s calculate the fee for a shipment from Metro Manila to Luzon (which charges ₱210 for the first 3 kg and ₱103 for every additional kilo):

• Basic Price (First 3 kg): ₱210

• Excess Weight: 3 kg (6 kg total chargeable weight – 3 kg base)

• Excess Cost: 3 kg × ₱103 = ₱309

• Total Shipping Fee: ₱519

Please take note that valuation charge will also be added to this.

No worries at all. The ABest pick up couriers always carry with them measuring tape and portable weighing scale to compute for your shipment’s chargeable weight.

All non-document shipments sent through ABest Express requires a Declared Value. The stated declared value by the customer in the Acceptance Receipt shall be refunded in the extremely rare case that your shipment shall be lost while in transit.

The maximum declared value for an ABest Express shipment is P30,000 while the minimum is P500.

All non-document shipments sent through ABest Express requires a Valuation Charge. The valuation charge is 1% of the declared value. The customer pays the valuation charge, on top of the shipping fee. This way, ABest Express shall refund the declared value, in the very rare case that your non-document shipment gets lost.

Yes we do, but always in the presence of the shipper.

The shipment contains no hazardous, prohibited items such as but not limited to, illegal drugs, pirated items, precious metals or processed precious metals, weapon and ammunition, air soft guns, toy guns, explosive and flammable articles, corrosive articles, currency, radioactive element and containers, potent poisons, biochemical products and infectious materials, various cultures that endanger national security, social and political stability, items that impede public health, national laws, regulations, and administrative regulation expressly prohibit the circulation, delivery, or entry and exit of articles (Such as state secret documents and materials), endorsed stocks, bonds, cash letters, checks, valuable documents such as but not limited to original copies of passport, visas and land titles, currency and counterfeit currency, precious cultural relics, and endangered wild animals and their product, items with improper packaging, articles of extraordinary value, poorly packed liquid items, obscene and pornographic items, dangerous goods and biological reagents, flammable, self-ignition, substances that release flammable gases in contact with water, precious metals, obscene materials, animal corpses and specimens. Battery operated devices such as celphone, laptops e-cigarettes etc. are prohibited only to and from Visayas/Mindanao/Palawan flights.

Items and packages tagged or identified as “prohibited” for all modes of transport will be returned to the shipper. We reserve the right to refuse items and packages for transport if they are found to be non-compliant with the Terms or this Policy. It is imperative that you properly declare the contents of the packages. We will not be liable for any delay or non-delivery of the Package due to a misdeclaration of the Items.

You may go to this link: https://abestexpress.com/abest-delivery-area-coverage/

Yes, we do international shipping! But as of now, we only accept documents.

Kindly contact your nearest ABest branch or visit our Rates page for our pricing.

You may track your shipment here: http://abestexpress.com/Tracking/

Once you create at account here abest.ph/send, you may schedule pick-up online in your location or pre process your shipment before going to an ABest branch for faster transaction. You can also print labels for your packages (optional).

At the moment we do not have. We pick up 1 business day before (11:59pm cut off)

It is applicable for branch walk-in customers only. You can avail by creating an account at here: www.abest.ph/send and select Pre-process transaction. A pre-process ID code will be given to you and you may give this code to the branch for faster processing of your details/shipments.

Please refer to here http://abestexpress.com/abest-local-rates/

No, creating and using an ABest pick up account is free.

Yes it is free and there is NO MINIMUM number of units required.

If your package is undeliverable, you may have it picked up at the nearest ABest branch.

At the moment, all payments are accepted as cash.

If you create an abest.ph/send account you can select branch pick up as transaction branch for your receiver to get it. This is also available for walk in clients.
You may select a pick up branch here: http://abestexpress.com/abest-branch/

First, please go to this link: abest.ph/send you must create an account to schedule your pick up.

Yes we pick up all over the Philippines as long as we cover that area. Please check for an ABest branch nearest you in http://abestexpress.com/abest-branch/

Our pick up hours is between 9am to 5pm office hours. We operate Monday-Friday. We are closed on Saturday, Sunday and Holidays.

At the moment, we cannot specify exact pick up time. You can add it in notes and we will try our best effort to follow it.

At the moment, our cut off time is the day before pick up date (12 midnight). We do not operate on Saturdays, Sundays and holidays.

We will re-attempt it once again. Consistent scheduling of failed pick up will result to a suspended account.

There is no need to print waybill. We will print it for you.

It is best to label your packages before sending. You may also print labels in abest.ph/send after making a transaction, go to transactions button, select shipment and click print label.

For pick up we have 2 attempts. For delivery, we have 3 attempts. If unsuccessful, shipment will be returned to sender and sender’s expense.

You can all an ABest express branch nearest you and ask for pouches please see http://abestexpress.com/abest-branch/

The delivery of perishable items is at Sender’s own risk and ABest express will not be held liable for your goods arriving to your Buyers in less than good condition. Transport of perishable items may be subject to harsh environmental conditions, such as excessive temperature or humidity while in transit. As of now, ABest and our third party airline companies do not provide temperature-controlled shipping services. Shipper signs waiver that ABest is free from any claim/complaint because accepted shipment is SHIPPED AT OWNERS RISK basis. Shipper is not allowed to declare any value. Shipper is required to follow strictly all acceptance rules especially packaging to prevent damage/spoilage. ABest requires 100% opening of perishable/breakable items upon acceptance. For perishable items, ABest charges an extra P100 on top of shipping fee per transaction for handling.

Water, other drinks, syrup (unless it is in a pressurized container or can), Liquid/viscous food like soup, honey, concentrates, ink, paste, including toothpaste, liquid-solid mixtures, jam or marmalade, liquid medications, Any other item of similar consistency

Cosmetics such as mascara, liquid foundation, cream lotion, deodorant, hair and or shower gel, shampoo, cologne and perfume (must be water based and not in a pressurized container)

Plants are subject to approval by the accepting branch of the sender. Plants that are to be transported via airfreight are required a permit from the Bureau of Quarantine Service.

Metro Manila to Metro Manila: 1 to 3 working days
Metro Manila to Provinces 3 to 7 working days

We deliver from Monday to Fridays only.

Yes we deliver nationwide and cover most of the cities in the Philippines. Please check our delivery coverage for more detailed information Delivery Coverage

You have 15 days from transaction date to make a claim. Only the shipper can make a claim and must contact origin branch regarding this. Please prepare receipt, printed statement with signature and submit to origin branch http://abestexpress.com/abest-branch/

The shipment will be tagged as RTS (Return to sender). If the shipment is undelivered due e.g. receiver refuses to accept, courier couldn’t locate because of incomplete address or incorrect address, house or office is closed, moved out etc. it will be returned to sender and freight charge will be shouldered by sender.

We do not offer all risk insurance. For non-document shipments, insurance is 1% of declared value. If non-document shipment has a declared value lower than P1000, insurance will automatically be P10. Document shipments have no declared value.

Yes you may track your shipments at http://abestexpress.com/Tracking/

At the moment we don’t have COD but it is coming very soon.